Free US Shipping

NOVA California provides free standard shipping to all the orders shipping to United States except Hawaii, Alaska and Puerto Rico.  For Hawaii, Alaska and Puerto Rico shipment, please contact our customer service to get a discounted freight rate.

The shipping take approximately 5-7 business day. The large/heavy items will be shipped using Freight shipping and may not be expedite.

Shipping to Canada

Once we receive your order, we will get back to you within 2 business days with a quote that will includes shipping cost, broker fee, Goods and Service Tax or customs duties.  Once you approve the quote, we will process your order.

Canadian orders’ lead time will be 10-12 business days. We will send you an email with the estimated ship date within 2 business days after you approve a shipping quote.

Expedited Shipping and Rush Orders

Expedite shipping is available for shipment to US except Hawaii, Alaska and Puerto Rico.  If you require expedite shipping, mention on your order.  We will get back to you with a shipping cost within 2 business day.  Your order will be processed once the shipping quote is approved.

Please note that some heavy item require to be shipped via freight company which takes approximately 5-7 business days and may not be expedite.

Shipping Charges and White Glove Delivery

Shipping Surcharges Apply to Some Items

While we offer free shipping on most items on our website, our free shipping offer may not apply to heavy, over-sized or fragile items. Some manufacturers also require a shipping surcharge that cannot be waived. If an item has a supplemental shipping charge, it will be shown on the item’s product page and the cost will be added to your order at checkout.

Freight Shipping

Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.

Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Hawaii, Alaska, Puerto Rico or Canada, additional charges will apply. Once you place your order, we will send you a shipping quote via email within 2 business days. Once you approve the quote, the freight item(s) on your order will be processed.

 

Curbside Delivery

Free shipping includes Standard curbside delivery which means your items will be delivered to the outside of your residence or business, such as the front sidewalk, driveway or porch. Curbside delivery does not include delivery to indoor locations or above the first floor and it does not include unpackingor assembly.  If you require any additional service, indicate on your order. We will get back to you with a quote within 2 business days from the receipt of the order. Your order will be processed once the quote is approved

White Glove Delivery

White glove delivery means your item(s) will brought into your home or business by two handlers and delivered to the room of your choice. The item(s) will be unpacked and all packaging will be removed. Assembly is not included in white glove delivery. If you require the white glove delivery, indicate on your order. We will get back to you with a quote within 2 business days from the receipt of the order. Your order will be processed once the quote is approved

Contact our customer service team if you need assistance or have questions.